Support
We are here to help with your account, your listings, your payments and any question about the site.
How to reach us
Online assistant24/7
Answers instantly, at any hour, about searches, listings, plans and how to use the site. Open it with the chat button on this page.
E-mail
For any question, payment or refund.
Write to us at hello@yellowecuador.com
Help & support in your dashboard
Signed in, open a request and follow our answers in your dashboard; we also let you know by e-mail.
Go to Help & support
Hours and response times
Online assistant 24/7; human support Monday to Friday, 09:00–18:00 (Ecuador time).
We answer e-mails and requests within 1 business day.
Delivery and activation
Your plan is activated immediately once the payment is approved.
See your plan's status, next renewal and invoices in Plan and billing.
Placements start once the payment is approved, on the start date you choose.
Payments, cancellations and refunds
You can cancel your plan online at any time; the cancellation takes effect at the end of the paid period. The right of withdrawal, refunds and their timing are in our policy.
What to include in your message
Your name and your account's e-mail; the listing, plan or payment concerned (date and amount); and, if something is broken, a screenshot. We will never ask for your password or your full card number.